I’m a single parent and my dad is in hospice. At the time they only had a “coming soon” picture on the site and no warranty information.įrom the start, I let them know that I only had the weekend to get this done. I said I was prepared to fly out as soon as they got me the basic info (the warranty information and either a full video or photos). I was extremely interested in the vehicle listed and made a reasonable offer (that was accepted after a couple days of waiting). Certain vehicles may have unrepaired safety recalls. Located in Oxnard, CA / 48 miles away from Los Angeles, CAĬarMax values transparency and wants you to love your next car, not settle on it. This is unacceptable and would expect more from any legitimate dealership.
So now I don't have the car BUT since they needlessly ran my credit, my score has gone down 10 points for no reason, so I'm the one who suffers to get another car. That evening, I received an email saying, "As it turns out the Soul was sold to another customer and we refunded your deposit of $500." WTF?! That is the entire point of a deposit was to ensure this didn't happen! No explanation, apology, or restitution. He asked for a $500 deposit to hold the car and take it off the market, as the vehicle would not be ready until the following day because it needed shock/strut service. Spoke to Anthony, I filled out the credit app and was approved (he ran my credit which was 811 FICO), I have my own financing at a better rate than what the dealership can offer. I emailed and spoke with Anthony the internet service manager about a certified preowned Kia Soul I saw on their site. This is dealership is no better than the unethical ones you would find near LAX. Located in Irvine, CA / 45 miles away from Los Angeles, CAīrilliant Black Crystal Pearlcoat 2013 Jeep Grand Cherokee Overland RWD 5-Speed Automatic 3.6L V6 Flex Fuel 24V VVT 20" x 8.0" Aluminum Painted Wheels.
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